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Access your emergency mailbox during an email outage

If your organization uses ICS email protection with a continuity feature, you can keep reading and sending email from a web mailbox while your normal mailbox is unavailable. Incoming mail isn’t lost — it’s held and delivered when service returns.

Before you start

  • Check the ICS Watchtower status page for current incidents and updates.
  • Don’t change passwords or account settings during a Microsoft outage. Wait until service is back to avoid sign-in problems later.
  • The emergency mailbox is temporary. When your normal mailbox is back, go back to Outlook as usual.

Which one do I use?

ICS supports three email-protection providers. The provider’s name appears on its sign-in page and in emails from ICS about the outage. If you’re not sure which one your organization uses, or whether continuity is turned on for you, contact ICS and we’ll confirm.

BarracudaEmail ContinuityProofpointEmergency Inbox / Enterprise ContinuityMimecastMailbox Continuity

Barracuda

Email Gateway Defense · Email Continuity

With Email Continuity on, you can read, reply to, compose and forward email from the Barracuda web interface while your mail server is unavailable. Continuity runs for up to 96 hours, and messages stay viewable for 30 days.

Sign in

  1. US clients go to us.ess.barracudanetworks.com.
  2. Enter your work email address and continue.
  3. Depending on how your organization is set up, you’ll sign in with Microsoft, enter your Barracuda password, or choose Email a temporary passcode. Passcodes are valid for 15 minutes.
Outside the US? Other regional sign-in addresses

Sign-in during a Microsoft outage

  • If you’re sent to a Microsoft sign-in page and Microsoft sign-in is also affected, it may not work. Try again later or call ICS.
  • Any passcode or reset code is emailed to your work mailbox, so it may not arrive while that mailbox is down.

Read and send

  1. After sign-in you land on the Message Log. Mail held during the outage appears there while Email Continuity is running. Use the search bar and date presets to find recent messages.
  2. Click a message to open it, then choose Reply, Reply all or Forward.
  3. Choose New Message to write a new email.

If your organization signs in through an on-premises directory (LDAP) and that server is also offline, Barracuda can’t verify your sign-in. Contact ICS.

Proofpoint

Essentials · Enterprise Continuity

Proofpoint offers two versions. ICS can tell you which one your organization has.

Proofpoint Essentials: Emergency Inbox

The Emergency Inbox turns on automatically when your mail server can’t accept mail. From a web browser you can read queued mail, open attachments, reply, forward and compose new messages, which are sent from your usual email address.

  1. Go to us2.proofpointessentials.com (or the address in your Proofpoint welcome email).
  2. Enter your work email address and sign in with Microsoft or your Proofpoint password, depending on how your organization is set up.
  3. Open Emergency Inbox from the menu to see mail held during the outage.

Proofpoint Enterprise Continuity

Enterprise Continuity needs no action to turn on. You can keep sending and receiving in Outlook as normal, or use the Enterprise Continuity web portal if ICS has given you its link. The most recent 30 days of email stay available.

Sign-in during a Microsoft outage

  • If you’re sent to a Microsoft sign-in page and Microsoft sign-in is also affected, it may not work. Try again later or call ICS.
  • Any passcode or reset code is emailed to your work mailbox, so it may not arrive while that mailbox is down.

Mimecast

Mailbox Continuity

ICS starts a Mimecast continuity event when your mail server is unavailable. Once it’s running, mail is available through Mimecast’s apps, and your last 30 days of email are viewable online.

In Outlook (Mimecast for Outlook)

  • If Mimecast for Outlook is installed, keep using Outlook. It checks Mimecast every minute and places new messages in your Inbox.
  • Messages you send go out through Mimecast, and a copy is saved to Sent Items.
  • Rules that move mail out of your Inbox may not run, so you may need to file messages by hand.
  • You can also open Online Inbox or Online Sent Items from the Mimecast tab in Outlook.

In a web browser

  1. Go to login.mimecast.com and enter your work email address.
  2. Sign in the way your organization has set up: your Mimecast cloud password, your network (domain) password, or single sign-on.
  3. Open your mailbox and choose Inbox or Sent Items to see the last 30 days of mail.
  4. Open a message to Reply, Reply All or Forward. Use Compose for a new message.

Some organizations use Mimecast’s newer End User Portal, which also offers continuity with full send capability. The steps are similar. The Mimecast mobile app works too if your organization uses it.

Sign-in during a Microsoft outage

  • If you’re sent to a Microsoft sign-in page and Microsoft sign-in is also affected, it may not work. Try again later or call ICS.
  • Any passcode or reset code is emailed to your work mailbox, so it may not arrive while that mailbox is down.

If you can’t sign in

Call ICS. We can confirm which provider your organization uses, whether continuity is turned on, and help you get in. During a Microsoft outage, phone is the fastest route.

Toll-Free866.401.5032
International+1 972.791.8465
OnlineContact Client Success

Or email [email protected] from any working account.